SALES POLICY
1. SCOPE OF APPLICATION
The sales contracts concluded through electronic commerce between the Bodegas Hydria store and the consumer shall be governed by the following General Terms and Conditions.
Please read these Conditions, our Cookie Policy, and our Privacy Policy carefully before using this website. By using this website or placing an order through it, you consent to be bound by these General Terms and Conditions and our Privacy Policies. Therefore, if you do not agree with all the provisions of the General Terms and Conditions and the Privacy Policies, you should not use this website.
If you have any questions related to the General Terms and Conditions or the Privacy Policies, you can contact us using the contact channels indicated in the following section.
2. OUR DETAILS
The sales contract is concluded with CEPA MUNDI, SL (commercial name Bodegas Hydria), a Spanish company domiciled at Paraje de la Hoya de los Hermanos, s/n, 30430, Cehegin, Murcia, and VAT ID (CIF) B73793275, registered in Volume 2954, Folio 189, 1st Inscription, Sheet MU-83940 of the Commercial Registry of Murcia.
You can contact us by phone at (+34) 687 728 472, by email at info@bodegashydria.com, or at the Data Protection Officer’s email: cumplimiento@zambudio.es.
3. LANGUAGE
The contract is formalized in Spanish.
4. HOW TO PLACE AN ORDER
The user of the website may browse the online store and fill the shopping cart without needing to be registered. Only to finalize the purchase will it be essential to provide certain mandatory data to access the order’s shipping details.
To find the item you want, you can browse all sections of our Website’s store. By clicking on any of the sections, you will find a wide variety of items, their description, and their corresponding price. If you are looking for a specific item, you can find it using the search engine incorporated into the web by entering any text that refers to the product you are looking for. If you do not find what you are looking for, please contact us so we can help you find the product.
Once you have selected the desired item, you only need to click the “ADD TO CART” button. When a product is added to the shopping cart, you will automatically be able to view the status of your entire bag. Likewise, you can always see the status of your cart in the upper right corner. From that option, you can finalize the purchase or modify your order.
Once the items you wish to purchase are selected, and the necessary shipping details provided, you will access a form with all the information on shipping and payment options. Once a Purchase Order is received, CEPA MUNDI, SL will immediately send a purchase confirmation to the indicated email address.
Please review the order confirmation email and check that all details are correct. If you notice any incorrect information, you can contact customer service by phone at (+34) 968 30 83 09 or by email at info@bodegashydria.com.
5. CONCLUSION OF THE CONTRACT
By clicking the «Complete Purchase» (or similar checkout) button, you issue a binding declaration of intent by which you accept the conclusion of the order, obligating yourself to its payment. You will subsequently receive an acknowledgment of receipt of your order, confirming the conclusion of the contract.
6. ARCHIVING OF THE CONTRACT
The contracts concluded in the online store are archived. You can access the orders placed by sending an email to info@bodegashydria.com.
7. PRICE
The prices shown include the legally applicable Value Added Tax (VAT) and are indicated in euros. Unless expressly stated otherwise, the prices indicated do not include shipping costs. The applicable VAT rate will be the one legally in force at any given time depending on the specific item in question.
For orders destined for the Canary Islands, Ceuta, and Melilla, deliveries will be exempt from VAT pursuant to the provisions of Article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories. If you wish to place an order to be sent to Ceuta, Melilla, the Balearic Islands, the Canary Islands, or other destinations, shipping costs will be communicated after consulting with our customer service team. Please send an email to info@bodegashydria.com. Provide the order details and shipping address so we can offer you an accurate quote.
The customer may request at any time to be sent a copy of the corresponding invoice by electronic means or on paper, at their choice.
Deliveries made to destinations outside the European Union may incur additional costs and be subject to taxes and duties, especially customs duties and value-added tax on imports. All costs arising from the non-EU destination will be borne by the buyer.
8. PAYMENT METHODS
The payment method for purchases will be selected during the purchase process, and payment, depending on the chosen method, will be made at the end of the purchase process and will be an indispensable condition for its formalization.
The accepted payment methods are the following:
Purchases with a credit or debit card: the user must provide the cardholder’s name, the card number, the expiration date, and the CVV. All information will be processed through the bank’s POS (Point of Sale) terminal.
Payment with PayPal: PayPal allows consumers with an email address to send payments online securely, conveniently, and cost-effectively. The PayPal network is based on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. For more information, you can visit the PayPal website: http://www.paypal.com.
9. TECHNICAL MEANS TO CORRECT ERRORS
You may correct errors related to the personal data provided during the purchase process by contacting customer service by phone at (+34) 687 728 472, or by email at info@bodegashydria.com, as well as exercise the right of rectification contemplated in our Privacy Policy through the DPO’s email at cumplimiento@zambudio.es. This website displays confirmation windows in various sections of the purchase process that do not allow proceeding with the order if the data in these sections have not been provided correctly. Likewise, this website offers the details of all the items you have added to your cart during the purchase process, so that, before making the payment, you can modify your order details.
If you detect an error in your order after the completion of the payment process, you must immediately contact our customer service, at the phone number or email address mentioned above, to correct the error.
10. DELIVERY AND SHIPPING TIMES
The products offered on the website will only be shipped to Spanish territory. In Spain, deliveries will only be made within mainland Spain regions. For shipments to Ceuta, Melilla, the Balearic Islands, the Canary Islands, and other international destinations, please contact our customer service team for detailed information and a personalized quote.
Shipping Restrictions: We do not ship to P.O. boxes. Shipments to certain remote areas may be subject to additional limitations, and we will inform you if this is the case.
All products offered on the website are available (except for stock shortages or exceptional cases).
Orders placed within the mainland will be delivered within 2 to 5 business days, depending on the specific location and product availability. Delivery times begin to count from 9:00 a.m. the following day (business day) upon receipt of the order.
Delivery times for shipments outside the mainland will be provided once consulted with our team and the order is confirmed.
Shipping Tracking: Once your order has been shipped, you will receive an email with a tracking number so you can monitor the progress of the delivery.
If the order is returned by the courier agency due to the impossibility of contacting the customer, the customer will be responsible for bearing the cost of the new shipment.
11. SHIPPING COSTS
The shipping cost within the mainland is 7.95 euros (VAT included) and will be displayed before completing the payment. For orders over 50 euros, shipping is free.
If you wish to place an order to be sent to Ceuta, Melilla, the Balearic Islands, the Canary Islands, and other destinations, the shipping costs will be communicated after consultation with our customer service team. Please send an email to info@bodegashydria.com. Provide the order details and the shipping address so we can offer you an accurate quote.
IMPORTANT: Extra charges for an incorrect address will be borne by the customer. Likewise, expenses generated from the absence at a second delivery attempt.
12. TRANSFER OF RISK
The risk of loss or deterioration of the goods shall pass to the consumer when they, or a third party indicated by them, other than the carrier, has acquired physical possession of the goods. However, if it is you who commissions the transport of the goods or if the chosen carrier was not among those proposed by the business, the risk will pass to the consumer and user upon delivery of the goods to the carrier, without prejudice to your rights against the latter.
It is important that you inspect the package upon delivery. If you detect that the package is in poor condition, please file a claim with the transport agency and contact us at the email info@bodegashydria.com.
13. RIGHT OF WITHDRAWAL
Description of the right of withdrawal You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired physical possession of the goods. In the event that you have purchased multiple products and the shipment has been divided, the withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired physical possession of the last of those goods.
To exercise the right of withdrawal, you must notify us through an unequivocal statement of your decision to withdraw from the contract via the following means:
Customer service phone: (+34) 687 728 472
Email: info@bodegashydria.com, with the subject (Exercise right of withdrawal)
You may use the following model withdrawal form, although its use is not mandatory. To meet the withdrawal deadline, it is sufficient that the communication regarding your exercise of this right is sent before the corresponding deadline expires.
Consequences of withdrawal You shall return or deliver the goods directly to us at Calle Central 17, 30100 Murcia, without undue delay and, in any case, no later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract. The deadline shall be considered met if you return the goods before that period has expired. You must bear the direct cost of returning the goods. The cost will depend on the type of product, its volume, and weight, as well as the chosen company.
It will be essential that the products to be returned are in perfect condition, with all their accessories and original packaging. If there is any Gift with Purchase in the order, it must be returned to accept the withdrawal. You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Upon verifying that the return meets the above requirements, Bodegas Hydria will refund 100% of the amount paid by the customer for the returned merchandise, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method we offer) without undue delay and, in any event, no later than 14 calendar days from the date we are informed of your decision to withdraw from this contract.
We will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods, or until you have supplied evidence of having returned them, whichever condition is met first. If the return does not meet the above requirements, Bodegas Hydria will contact the customer to clarify any doubts or incidents detected.
Exceptions to the right of withdrawal The right of withdrawal shall not apply to contracts referring to legally established cases and, specifically, to:
The supply of goods made to the consumer and user’s specifications or clearly personalized.
The supply of goods which are liable to deteriorate or expire rapidly.
The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of alcoholic beverages whose price has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days, and the actual value of which depends on fluctuations in the market which cannot be controlled by the business.
The right of withdrawal will also not be admitted when the returned item is not exactly the one purchased, has been unsealed after delivery, is not in perfect condition, or has been opened or used, except when the purchased product presents some type of flaw or defect.
14. BROKEN, DEFECTIVE, OR INCORRECT PRODUCTS
If, upon delivery of an order, you detect that the packaging has been manipulated or damaged, you must state the reason and provide the customer’s signature on the carrier’s delivery note.
In the event of receiving a product with a manufacturing defect, flaw, or that is incorrect, you have 72 hours to notify the Bodegas Hydria Customer Service Department in order to make the appropriate claim to the transport company and resolve your incident. It is essential that you send us a high-resolution photo of the broken, defective, or incorrect item and keep said item to manage the return, as well as a photo of the original packaging, which you must also keep. We will indicate the procedure to follow to proceed with the return. Likewise, as in the previous section regarding withdrawal, the received merchandise must be in its original packaging, in perfect state of conservation, and with a supporting copy of the purchase.
If there is any gift for purchase in the order, it must be returned to accept the return. Once the merchandise is received and after verifying its condition, the corresponding amount will be refunded via the payment method used in the order.
15. RETURNS DUE TO OTHER INCIDENTS OR EXCHANGES
In the event that, by mistake, Bodegas Hydria sends a product that is not the one purchased by the customer (according to the order confirmation), it will be responsible for processing its exchange for the correct product. To address this incident, you must proceed to:
Communicate the detected incident to any of the services mentioned in the previous point within a period of no more than 72 hours from the date of receipt of the order.
Following this communication, Bodegas Hydria will coordinate with the customer the collection of the wrong product and the delivery of the correct product.
The shipping costs derived from this incident will be fully borne by Bodegas Hydria. In the event of a package returned due to repeated absence or refusal of delivery, the generated expenses will be borne by the buyer.
For any incident not contemplated in the above cases, please contact our customer service department.
16. GUARANTEES
All products offered on the website are covered by the legal guarantee in accordance with the conditions established in Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
17. AFTER-SALES SERVICE
Our customer service is at your disposal to address any potential claim. You can contact us by phone at (+34) 687 728 472, at the postal address Paraje de la Hoya de los Hermanos, s/n, 30430, Cehegin, Murcia. You can also contact us by email at info@bodegashydria.com.
18. RETENTION OF TITLE
Ownership of the product will be transferred upon full payment of the price.
19. EVENTS OUTSIDE OUR CONTROL
We will not be liable for any failure or delay in the performance of any of our assumed obligations, when it is due to events caused by force majeure. Force majeure events will include any act, event, non-happening, omission, or accident beyond our reasonable control and includes, among others, the following:
Strikes, lock-outs, or other industrial action.
Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster.
Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport.
Impossibility of the use of public or private telecommunications networks.
The acts, decrees, legislation, regulations, or restrictions of any government or public authority.
It will be understood that the obligations will be suspended during the period that the force majeure event continues, and we will have an extension in the deadline to fulfill these obligations for a period of time equal to the duration of the force majeure event. We will use all reasonable endeavors to bring the force majeure event to a close or to find a solution by which our obligations may be performed despite the force majeure event.
20. INTELLECTUAL AND INDUSTRIAL PROPERTY
You acknowledge and consent that all copyright, registered trademarks, and other intellectual and industrial property rights on the materials or contents provided as part of the website correspond at all times to us or to those who granted us a license for their use. You may use this material only in the way that we or those who granted us a license expressly authorize it. This will not prevent you from using this website to the extent necessary to copy the information about your order or Contact details.
21. VIRUSES, PIRACY, AND OTHER COMPUTER ATTACKS
You must not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs, or any other program or material that is technologically harmful or damaging. You will not attempt to have unauthorized access to this website, to the server on which the site is hosted, or to any server, computer, or database related to our website. You undertake not to attack this website via a denial-of-service attack or a distributed denial-of-service attack.
Failure to comply with this clause could lead to the commission of infractions typified by the applicable regulations. We will report any breach of said regulations to the competent authorities and will cooperate with them to discover the identity of the attacker. Likewise, in the event of a breach of this clause, you will immediately cease to be authorized to use this website.
We will not be liable for any damage or loss resulting from a denial-of-service attack, virus, or any other program or material that is technologically harmful or damaging that may affect your computer, computer equipment, data, or materials as a result of using this website or downloading contents from it or those to which it redirects.
22. LINKS FROM OUR WEBSITE
In the event that our website contains links to other websites and third-party materials, such links are provided for informational purposes only, without us having any control over the content of those websites or materials. Therefore, we accept no responsibility for any damage or loss derived from their use.
23. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing; however, by using this website you agree that most such communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you agree to this electronic means of communication and acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition will not affect your statutory rights.
24. NOTIFICATIONS
The notifications you send us should preferably be sent through our contact form. In accordance with the provisions of the previous clause and unless otherwise stipulated, we may send you communications either to the email or to the postal address provided by you when placing an order.
It will be understood that notifications have been received and correctly made at the same instant they are posted on our website, 24 hours after an email has been sent, or three days after the postmark date of any letter.
25. WAIVER
The failure on our part to strictly require your compliance with any of the obligations assumed by you under a contract or these Conditions, or the failure on our part to exercise any of the rights or actions that may correspond to us under said contract or Conditions, shall not constitute a waiver or limitation in relation to such rights or actions, nor shall it exonerate you from complying with such obligations.
No waiver by us of a specific right or action shall constitute a waiver of other rights or actions derived from a contract or the Conditions. No waiver by us of any of these Conditions or of the rights or actions derived from a contract shall be effective unless it is expressly stated to be a waiver and is formalized and communicated to you through the various contact channels you provided us.
26. PARTIAL INVALIDITY
If any of these Conditions or any provision of a contract are declared null and void by a final resolution issued by a competent authority, the remaining terms and conditions shall remain in force, without being affected by said declaration of invalidity.
27. OUR RIGHT TO MODIFY THESE CONDITIONS
We reserve the right to modify these Terms and Conditions. We will keep you informed of substantial changes made to them. These will not have a retroactive effect and, except for possible exceptions depending on the specific case, will be applicable after 10 days from the date of their publication in the corresponding notice. If you do not agree with the modifications introduced, we recommend that you do not use our website.
28. APPLICABLE LAW AND JURISDICTION
The use of our website and the product purchase contracts through said website shall be governed by Spanish legislation. These General Conditions are subject to and shall be governed in accordance with the provisions of the laws of Spain, in particular:
Law 7/1998, of April 13, on General Contracting Conditions.
Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.
The parties submit, for the resolution of conflicts and waving any other jurisdiction, to the Courts and Tribunals of the consumer’s domicile. You can request an out-of-court dispute resolution at Online Dispute Resolution | European Commission (europa.eu).
29. COMMENTS, SUGGESTIONS, COMPLAINTS, AND CLAIMS
Your comments and suggestions are welcome. Please send us such comments and suggestions, as well as any queries, complaints, or claims through our contact form, by phone, or to the postal or email address indicated in Clause 2 of these General Terms and Conditions.
Furthermore, we have official complaint forms available to consumers and users. You can request them by calling (+34) 968 30 83 09 or through our contact form.
Your complaints and claims to our customer service will be addressed as quickly as possible and, in any case, within a maximum period of one month. They will also be registered with an identifying key that we will inform you of and that will allow you to track them. If you as a consumer consider that your rights have been violated, you can direct your complaints to us via the email address info@bodegashydria.com in order to request an out-of-court dispute resolution.
