a l e P o l i c y
O N I C I O E S G E N E R A L E S D E N R A T A C I Ó N
SCOPE OF APPLICATION
The sales contracts concluded through electronic commerce between the Bodegas Hydria store and the consumer will be governed by the following General Terms and Conditions.
We ask that you carefully read these Terms, our Cookies Policy and our Privacy Policy before using this website. By using this website or placing an order through it, you agree to be bound by these General Terms and Conditions and by our Privacy Policies, so if you do not agree with all the provisions of the General Terms and Conditions and the Privacy Policies, you should not use this website.
If you have any questions related to the General Terms and Conditions or the Privacy Policies, you can contact us at the contact methods indicated in the following point.
OUR DATA
The sales contract is concluded with CEPA MUNDI, SL (trade name Bodegas Hydria), a Spanish company with registered office at Paraje de la Hoya de los Hermanos, s/n,, 30430, Cehegin, Murcia, and B73793275, registered in Volume 2954, Folio 189, Inscription 1ª, Sheet MU-83940 of the commercial register of Murcia.
You can contact us by phone at 687 728 472 or by email at info@bodegashydria.com or by email to the Data Protection Officer: cumplimiento@zambudio.es
LANGUAGE
The contract is formalized in Spanish.
HOW TO PLACE AN ORDER
The user of the website can browse the online store and fill the shopping cart without having to be registered. Only to complete the purchase will it be essential that you provide certain mandatory data to access the order shipping data.
To find the item you want, you can browse all the sections of the store on our website. By clicking on any of the sections you will find a wide variety of items, their description and their corresponding price. If you are looking for a specific item, you can find it using the search engine built into the website by entering any text that refers to the product you are looking for. If you do not find what you are looking for, we would ask you to contact us so that we can help you find the product.
Once you have selected the item you want, you will only need to click the “ADD TO CART” button. When you add a product to the shopping cart, you will automatically be able to view the status of your full bag. You will also be able to see the status of your cart at all times in the upper right corner. From this option, you can complete the purchase or modify your order.
Once you have selected the items you wish to purchase and provided the necessary data for their delivery, you will access a form with all the information on the delivery and payment options. Once a Purchase Order has been received, CEPA MUNDI, SL will immediately send a confirmation of the purchase to the indicated email address.
Please review the order confirmation email and check that all the data is correct. If you notice that there is any incorrect data, you can contact customer service by calling 968 30 83 09, or by emailing info@bodegashydria.com.
CONCLUSION OF CONTRACT
By clicking on the “complete purchase” button, you make a binding declaration of intent by which
you agree to the conclusion of the order and agree to pay for it. You will then receive
acknowledgement of receipt of your order, which confirms the conclusion of the contract.
CONTRACT ARCHIVE
Contracts concluded in the online store are archived. You can access the orders
placed by sending an email to info@bodegashydria.com
PRICE
The prices shown include the legally applicable Value Added Tax (VAT) and are indicated in euros. Unless otherwise expressly indicated, the prices indicated do not include shipping costs.
The applicable VAT rate will be the one legally in force at any given time depending on the specific item in question.
For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories. If you wish to place an order to be sent to Ceuta, Melilla, the Balearic Islands, the Canary Islands and other destinations, the shipping costs will be communicated after consultation with our customer service team. Please send an email to info@bodegashydria.com. Provide the order details and shipping address so that we can offer you an accurate quote.
Terms of contract
The customer may request at any time that a copy of the corresponding invoice be sent to him/her by electronic means or in paper, at his/her choice.
Deliveries to destinations outside the European Union may involve additional costs and be subject to taxes and duties, especially those of a customs nature and those on the added value of the import. All costs arising from the non-EU destination will be assumed by the buyer.
PAYMENT METHODS
The payment method for purchases will be selected during the purchase process and payment, according to the chosen method, will be made at the end of the purchase process and will be an essential condition for its formalization.
The accepted payment methods are the following:
Purchases with credit or debit card; the user must provide the name of the cardholder, the number, the expiration date and the CVV. All information will be processed through the bank’s POS.
Payment with PayPal; PayPal allows consumers who have an email address to send payments on the Internet in a safe, convenient and cost-effective way. The PayPal network is based on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. For more information, you can visit the PayPal website: http://www.paypal.com.
TECHNICAL MEANS TO CORRECT ERRORS
You can correct errors related to the personal data provided during the purchase process by contacting customer service by phone at 687 728 472, or by email at info@bodegashydria.com, as well as exercise the right of rectification contemplated in our Privacy Policy by emailing the DPD at cumplimiento@zambudio.es. This website displays confirmation windows in various sections of the purchase process that do not allow you to continue with the order if the data in these sections have not been provided correctly. Likewise, this website offers the details of all the items you have added to your basket during the purchase process, so that, before making the payment, you can modify the details of your order.
If you detect an error in your order after completing the payment process, you must immediately contact our customer service department, at the telephone number or email address mentioned above, to correct the error.
SHIPPING AND DELIVERY TIMES
The products offered on the website will only be shipped to Spanish territory.
In Spain, deliveries will only be made to the regions of mainland Spain. For shipments to Ceuta, Melilla, the Balearic Islands, the Canary Islands and other international destinations, please contact our customer service team for detailed information and a personalized quote.
Shipping Restrictions: We do not ship to PO boxes. Shipments to certain remote areas may be subject to additional limitations, and we will inform you if this is the case.
All products offered on the website are available (except for stock shortages or exceptional cases).
Orders placed within the peninsula will be delivered within 2 to 5 business days, depending on the specific location and product availability.
Delivery times start from 9:00 a.m. on the following business day, upon receipt of the order.
Delivery times for shipments outside the peninsula will be provided once our team has been consulted and the order has been confirmed.
Shipment Tracking: Once your order has been shipped, you will receive an email with a tracking number so you can monitor the progress of the delivery.
If the order were returned by the courier agency due to the impossibility of contacting the customer, the customer would be responsible for paying for the new shipment.
GASTOS DE ENVÍO
El coste del envío dentro de la península es de 7.95 euros (IVA incluido) y se mostrará antes de completar el pago. Para pedidos superiores a 50 euros los gastos de envío son gratuitos.
Si desea realizar un pedido para ser enviado a Ceuta, Melilla, Islas Baleares, Islas Canarias y otros destinos, los costes de envío serán comunicados tras la consulta con nuestro equipo de atención al cliente. Por favor, envíe un correo electrónico a info@bodegashydria.com .
Proporcione los detalles del pedido y la dirección de envío para que podamos ofrecerle una cotización precisa.
IMPORTANTE: Los cargos extras por dirección incorrecta correrán a cargo del cliente. Así mismo como lo gastos generados a partir de la ausencia en una segunda entrega.
TRANSFER OF RISK
The risk of loss or deterioration of the goods will be transferred to the consumer when he or a third party indicated by him, other than the carrier, has acquired its material possession. However, if you are the one who orders the transport of the goods or the carrier chosen is not among those proposed by the entrepreneur, the risk will be transferred to the consumer and user with the delivery of the goods to the carrier, without prejudice to your rights against the latter.
It is important that you inspect the package at the time of delivery. If you detect that the package is in poor condition, report the problem to the transport agency and contact us at info@bodegashydria.com.
RIGHT OF WITHDRAWAL
Description of the right of withdrawal You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired physical possession
of the goods. In the event that you have purchased several products and the shipment has been divided, the right of withdrawal will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the last of those goods.
To exercise the right of withdrawal, you must notify us through an unequivocal statement of your decision to withdraw from the contract through the following means:
Customer service telephone number 687 728 472
Email info@bodegashydria.com, with the subject (Exercise of right of withdrawal)
You may use the following withdrawal form model, although its use is not mandatory.
To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.
Download file
Consequences of withdrawal
You must return or deliver the goods directly to us at Calle Central 17, 30100 Murcia, without any undue delay and, in any case, no later than within 14 calendar days from the date on which you notify us of your decision to withdraw from the contract.
The deadline will be considered met if you return the goods before the deadline has expired. You must assume the direct cost of returning the goods. The cost will depend on the type of product, its volume and weight, as well as the company chosen.
Terms of contract
It is essential that the products to be returned are in perfect condition, with all their accessories and original packaging. If there is a Gift for purchase in the order, it must be returned in order to accept the withdrawal.
You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
After verifying that the return complies with the above requirements, Bodegas Hydria will refund 100% of the amount paid by the customer for the returned goods, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of the refund. We may withhold the refund until we have received the goods, or until you have presented proof of the return of the same, depending on which condition is met first.
In the event that the return does not comply with the above requirements, Bodegas Hydria will contact the customer to clarify any doubts or incidents detected.
Exceptions to the right of withdrawal
The right of withdrawal will not be applicable to contracts that refer to the legally established cases and, specifically, to:
The supply of goods made according to the specifications of the consumer and user or clearly personalized.
The supply of goods that may deteriorate or expire quickly.
The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.
The supply of alcoholic beverages whose price has been agreed upon at the time of
concluding the sales contract and which cannot be delivered before 30 days, and whose real value depends on market fluctuations that the entrepreneur cannot control. The right of withdrawal will not be admitted either when the item being returned is not exactly the one purchased, has been unsealed after delivery, is not in perfect condition or has been opened or used, except when the purchased product has some type of defect or flaw.
BROKEN, DEFECTIVE OR ERRONEOUS PRODUCTS
Conditions of contract
If upon delivery of an order you detect that the packaging has been manipulated or damaged, you must note the reason and the customer’s signature on the carrier’s delivery note.
If you receive a product with a factory defect, tare or that is incorrect, you have 72 hours to notify the Customer Service Department of Bodegas Hydria so that we can make the appropriate claim to the transport company and resolve your incident. It is essential that you send us a high-resolution photo of the broken, defective or incorrect item and keep said item in order to process said return, as well as a photo of the original packaging, which you must also keep. We will indicate the procedure to follow to proceed with its return. Likewise, and as in the previous section regarding withdrawal, the merchandise received must be in its original packaging, in perfect condition, and with a copy proving the purchase.
If there is a gift purchased in the order, it must be returned in order to accept the return.
Once the merchandise has been received and its condition has been checked, the corresponding amount will be paid using the payment method used in the order.
RETURN FOR OTHER INCIDENTS OR EXCHANGES.
In the event that Bodegas Hydria mistakenly sends a product that is not the one purchased by the customer (according to the order confirmation), it will be responsible for processing the exchange of the same for the correct product. To deal with this incident, the following must be done:
Notify any of the services mentioned in the previous point of the detected incident, within a period of no more than 72 hours from the date of receipt of the order.
From this communication, Bodegas Hydria will coordinate with the customer the removal of the incorrect product and the delivery of the correct product.
The shipping costs derived from this incident will be fully assumed by Bodegas Hydria. In the event of a package returned due to repeated absence or refusal of delivery, the costs generated will be borne by the buyer.
For any incident not contemplated in the previous cases, contact our customer service department.
WARRANTIES
All products offered on the website have a legal guarantee in accordance with the conditions established in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
AFTER-SALES SERVICE
Our customer service department is at your disposal to deal with any possible complaint. You can contact us by phone at 687 728 472 or by email at Paraje de la Hoya de los Hermanos, s/n,, 30430, Cehegin, Murcia. You can also contact us by email at info@bodegashydria.com.
RESERVATION OF DOMAIN
Ownership of the product will be transferred upon full payment of the price.
EVENTS OUTSIDE OUR CONTROL
We will not be liable for any failure or delay in performance of any of our obligations where such failure or delay is due to events resulting from force majeure.
Force majeure shall include any act, event, failure to perform, omission or accident beyond our reasonable control and shall include, but not limited to, the following:
Strikes, lock-outs or other industrial action.
Civil commotion, riot, invasion, threat or terrorist attack, war (whether declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
Inability to use trains, ships, aircraft, motor transport or other means of transport, public or private.
Inability to use public or private telecommunications systems.
Acts, decrees, legislation, regulations or restrictions of any government or public authority.
It will be understood that the obligations will be suspended during the period in which the cause of force majeure continues, and we will have an extension in the period to fulfill said obligations for a period of time equal to the duration of the cause of force majeure.
We will use all reasonable means to end the cause of force majeure or to find a solution that allows us to fulfill our obligations despite the cause of force majeure.
INDUSTRIAL AND INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trademarks and other intellectual and industrial property rights on the materials or content provided as part of the website remain at all times vested in us or in those who have licensed us to use them. You may use such material only in the manner expressly authorized by us or those who have licensed us to use it. This will not prevent you from using this website to the extent necessary to copy information about your order or Contact details.
VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS
You must not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically damaging.
You must not attempt to gain unauthorised access to this website, the server on which this website is stored or any server, computer or database connected to our website.
You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack.
Failure to comply with this clause may lead to an offence under applicable law. We will report any breach of this clause to the relevant law enforcement authorities and we will co-operate with them in discovering the identity of the attacker. Furthermore, if you breach this clause, you will immediately cease to be authorised to use this website. We will not be liable for any loss or damage resulting from a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any content posted on it, or on any website linked to it.
LINKS FROM OUR WEBSITE
In the event that our website contains links to other websites and materials from third parties, these links are provided for information purposes only, without us having any control over the content of such websites or materials. Therefore, we do not accept any liability for any damage or loss arising from their use.
WRITTEN COMMUNICATIONS
Applicable regulations require that some of the information or communications we send to you be in writing, however, by using this website you agree that most of such communications with us will be electronic.
Terms of Contract
We will contact you by email or provide you with information by posting notices on this website.
For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.
NOTIFICATIONS
Notifications that you send to us should preferably be sent through our contact form. In accordance with the provisions of the previous clause and unless otherwise stipulated, we may send communications to you either by email or to the postal address provided by you when placing an order.
Notifications will be deemed to have been received and correctly made at the same time that they are posted on our website, 24 hours after an email has been sent, or three days after the date of posting of any letter.
WAIVER
Our failure to require strict performance by you of any of your obligations under a contract or these Terms or our failure to exercise any of the rights or remedies to which we are entitled under a contract or these Terms shall not constitute a waiver or limitation of those rights or remedies and shall not relieve you from compliance with those obligations.
No waiver by us of any particular right or remedy shall constitute a waiver of any other rights or remedies arising under a contract or these Terms. No waiver by us of any of these Terms or of any rights or remedies arising under a contract shall be effective unless it is expressly stated to be a waiver and is formalised and communicated to you by means of the different contact methods that you have provided to us.
PARTIAL NULLITY
If any of these Conditions or any provision of a contract were declared null and void by a final decision issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.
OUR RIGHT TO MODIFY THESE TERMS
Terms and Conditions
We reserve the right to modify these Terms and Conditions. We will keep you informed of any substantial changes made to them. These will not be retroactive and, except for possible exceptions depending on the specific case, will be applicable after 10 days from the date of their publication in the corresponding notice. If you do not agree with the changes made, we recommend that you do not use our website.
APPLICABLE LEGISLATION AND JURISDICTION
The use of our website and the purchase contracts of products through said website will be governed by Spanish legislation.
These General Conditions are subject to and shall be governed by the provisions of the laws of Spain, in particular:
Law 7/1998, of April 13, on General Conditions of Contract,
Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws,
Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and the free circulation of these data and repealing Directive 95/46 / EC,
Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.
For the resolution of conflicts, the parties agree to submit to the Courts and Tribunals of the consumer’s domicile and waive any other jurisdiction.
You can request an extrajudicial solution to disputes at Online dispute resolution | European Commission (europa.eu)
COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS
Your comments and suggestions will be welcomed. We ask that you send us such comments and suggestions, as well as any queries, complaints or claims through our contact form, the telephone number or the postal or email address indicated in Clause 2 of these
General Terms and Conditions.
In addition, we have official complaint forms available to consumers and users. You can request them by calling 968 30 83 09 or through our contact form.
Your complaints and claims to our customer service department will be dealt with as soon as possible and, in any case, within a maximum period of one month. They will also be recorded with an identification code that we will make known to you and will allow you to track them. If you as a consumer consider that your rights have been violated, you can send us your complaints via email at info@bodegashydria.com in order to request an extrajudicial dispute resolution.
